COVID-19 Impact: Key Learnings & Future Course of Action for Retailers

The last of the weekly ‘Retail Panchayat’ webinar series – in an unrestrained style with candid, insightful conversations on people, processes, practices, ideas, outlooks and learnings in retail – threw up insights on business models, innovation culture, people and products and customer service orientation.

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India’s retail sector is one of the largest employers in the country with almost 46 million people working in the industry. With the onset of the pandemic and as retail businesses continue to be deeply damaged by the ongoing COVID-19 and economic crisis, a large number of these employees – a vast majority of who come from middle-income and lower-income salaried classes from across India’s urban, peri-urban and rural heartlands – have lost their livelihoods and futures.

IMAGES Group and TRRAIN have shifted focus during this pandemic to this lower income group. Through the Retail Panchayat platform, the two organisations are working closely to support the most vulnerable of our human resources, retail’s foot soldiers.

The last of the weekly ‘Retail Panchayat’ webinar series – in an unrestrained style with candid, insightful conversations on people, processes, practices, ideas, outlooks and learnings in retail – threw up insights on business models, innovation culture, people and products and customer service orientation.

The webinar was co-hosted by B S Nagesh, Founder, TRRAIN and Amitabh Taneja, CMD, IMAGES Group.

The guest speakers included:

Ishwar Chugani, MD & CEO,

Giordano Middle East (FZE) Rahul Singh, Founder & CEO, The

Beer Cafe Shailesh Chaturvedi, MD & CEO,

Tommy Hilfiger and Calvin Klein India

Journey of Giordano

Amitabh Taneja, CMD, IMAGES Group started the conversation by putting a question to