'Unacceptable trend' sees service redesign call

COUNCIL TENANT SATISFACTION FELL BETWEEN 23/24 AND 24/25 BUT APPEARS TO BE ON THE UP WITH RECENT EFFORTS

- By ABIGAIL MARLOW

KIRKLEES Council is redesigning its Housing Management and Partnership Service after an “unacceptable trend” emerged around ten-tion.

Housing Management and Partnership Service is responsible for the delivery of landlord functions to 21,500 council tenancies, a report to yesterday's meeting of the council’s Growth and Regeneration Scrutiny Panel explains. It includes around 250 members of staff working on a wide range of areas including neighbourhood management, retirement living, caretaking and empty homes.

Last year, the Regulator for Social Housing brought in four consumer standards the council must comply with, as well as 22 tenant satisfaction measures.