मैगज़्टर गोल्ड के साथ असीमित हो जाओ
10,000 से अधिक पत्रिकाओं, समाचार पत्रों और प्रीमियम कहानियों तक असीमित पहुंच प्राप्त करें सिर्फ
कोशिश गोल्ड - मुक्त
Philippine BPM sector cautiously optimistic amid global headwinds
The Freeman
|May 19, 2025
Steady Gains in 2024, but Outlook Remains Cautious
The Philippines' US$38-billion business process management (BPM) industry is bracing for renewed geopolitical turbulence and accelerating advances in artificial intelligence (AI) as executives and policymakers prepare for another period of global volatility.
With roughly 85 percent of its revenue tied to U.S.-based clients, the sector is watching closely as US President Donald Trump's return to the White House raises fresh concerns over protectionist trade policy and a possible revival of economic nationalism.
Industry executives are also navigating the fast-moving integration of generative AI, which is reshaping service delivery models and labor dynamics across the global outsourcing landscape.
"We are anticipating shifts in U.S. policy that could materially impact demand," said Haidee C. Enriquez, president of the Contact Center Association of the Philippines (CCAP).
यह कहानी The Freeman के May 19, 2025 संस्करण से ली गई है।
हजारों चुनिंदा प्रीमियम कहानियों और 10,000 से अधिक पत्रिकाओं और समाचार पत्रों तक पहुंचने के लिए मैगज़्टर गोल्ड की सदस्यता लें।
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