मैगज़्टर गोल्ड के साथ असीमित हो जाओ
10,000 से अधिक पत्रिकाओं, समाचार पत्रों और प्रीमियम कहानियों तक असीमित पहुंच प्राप्त करें सिर्फ
कोशिश गोल्ड - मुक्त
RTA redefines customer service at Happiness Centres in Dubai
Gulf Today
|September 01, 2025
Dubai's Roads and Transport Authority (RTA) has reopened its Customer Happiness Centres in Umm Ramool and Al Barsha following comprehensive redevelopment to transform them into hybrid centres.
The initiative forms part of RTA's integrated plan to expand digital service provision in line with the UAE Digital Government Strategy and Dubai Government's “Services 360” vision.
The two centres now offer customers fully automated services through digital devices, alongside service advisers dedicated to specific beneficiary groups, thereby further enhancing customer happiness.
Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA), stressed RTA’s commitment to continuously enhancing its customer services through the adoption of the latest digital technologies and artificial intelligence. He emphasised RTA's efforts to accelerate the shift towards digital channels by integrating digital technologies and Al to increase digital adoption rates, enhance customer experience, and meet evolving expectations.
यह कहानी Gulf Today के September 01, 2025 संस्करण से ली गई है।
हजारों चुनिंदा प्रीमियम कहानियों और 10,000 से अधिक पत्रिकाओं और समाचार पत्रों तक पहुंचने के लिए मैगज़्टर गोल्ड की सदस्यता लें।
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