A baby ruined our business flight - were we mis-sold?

Q For an overnight flight from Orlando in April, we treated ourselves to a business class flight.

- Ask Simon Calder

The marketing for this cabin set our expectations high for a relaxing experience with “fully lie-flat seats to help you get a great sleep”. Sadly, it was anything but relaxing, due to a baby crying for the duration of the flight. We were certainly not led to expect that babies were allowed in the business class cabin, and we believe we suffered a “constructive” downgrade to an experience more in line with an economy cabin. Surely we were mis-sold the business class experience?

Anonymous (via Ask Me Anything)