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Dhammika continues to serve with 'Service Serves Us'
Daily FT
|July 11, 2025
RENOWNED service excellence trainer Dhammika Kalapuge will present, for the fifth time, his highly acclaimed one-day public program, 'Service Serves Us,' on Tuesday, 22 July, at Shangri-La Hotel, Colombo 2.
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Since its launch in 2022, 'Service Serves Us' has gained wide recognition, particularly among senior corporate leaders in Sri Lanka and abroad, for its impactful and practical approach to enhancing service quality, and over 60 in-house programs have been conducted, besides the four public programs.
Speaking about the program, Kalapuge shared: "This session emphasises the importance of meeting the ever-rising customer expectations. It incorporates real-life case studies that reflect the current service landscape, providing participants with inspiration to remain motivated and positive while delivering exceptional service. We focus on managing every point of interaction-whether physical, digital, or hybrid-transforming them into magical moments. Building a strong service culture is essential in today's intensely competitive environment, to deliver a memorable customer experience."
Cette histoire est tirée de l'édition July 11, 2025 de Daily FT.
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