Gleneagles Johor cuts waiting time with real-time patient tracking

Its command centre can forecast how many patients are expected to be discharged.

- 

Gleneagles Hospital Johor has reduced patient waiting times to as little as one-and-a-half hours through its Central Resource Center (CRC), a command facility that predicts and monitors admissions and discharges in real time, according to its CEO.

“It can tell us how many patients are likely to leave on a given day—even before doctors make the official decision,” Gleneagles CEO Kamal Amzan told the Healthcare Asia Summit 2025 attendees in Kuala Lumpur on 9 April.

“Thanks to its artificial intelligence, the centre can forecast discharge volumes—so we know, even in advance, how many patients are expected to be discharged each day of the week,” Amzan added.

Before, patient admission and discharge took about three hours each, which reduced bed turnover and satisfaction, he pointed out. “I asked the team to look into how long it takes for the patient to be admitted and how long it takes for them to be discharged. Almost half of the complaints we had were about waiting time,” he continued.