International News

A groundbreaking platform has been launched in Australia to combat the rising wave of sophisticated insurance fraud within the travel industry.

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Australia launches new platform to tackle travel insurance fraud

Developed through a collaboration between insurance providers and travel sector stakeholders, the initiative aims to create a shared intelligence network that can identify and prevent fraudulent claims more effectively.

This industry-wide platform will use advanced data analytics, fraud detection algorithms, and cross-organisational data sharing to spot patterns of misuse. It will enable insurers and travel companies to track repeat offenders, detect anomalies in claims, and flag high-risk transactions in real-time.

Insurance fraud in the travel sector has surged post-pandemic, with scammers exploiting flexible policies and remote claim processes. Industry experts say this coordinated response is timely. "Fraudsters have grown more tech-savvy. To beat them, we must be smarter and work together," said a spokesperson from the Australian Insurance Council.

The platform is currently being rolled out among major insurers and travel businesses, with plans to expand regionally in the coming months.

AI-driven personalisation reshaping global insurance engagement

Scalable personalisation powered by artificial intelligence (AI) is transforming how international insurance companies engage with customers, according to a recent report by Insurance Business UK. The article explores how insurers worldwide are leveraging AI to tailor offerings, improve communication, and streamline service delivery across diverse markets.

Key to this transformation is the integration of machine learning and data analytics into customer relationship management (CRM) systems. These tools allow insurers to understand client behaviour in real-time, predict needs, and recommend relevant products or services. As a result, insurance firms can deliver personalised policy options, faster claims support, and more proactive risk advice.