The evolution of facilities management

From being a backend function to impacting business outcomes

- SANDEEP SETHI

We have seen tremendous transformation in the facilities management function in recent years. While consistent BAU delivery is still important, FM today is hardly just a backend function anymore, having gradually transitioned to a strategic lever for driving productivity, reducing risk, workplace experience, talent attraction and even retention.

With thousands of employees in various outposts, organisations today face a huge challenge of managing risk. A robust FM function can improve compliance and reduce risk, both statutory as well as operational. The perception of the function among end-users is evolving as larger corporate strategies like employee engagement and technology adoption are being integrated into the role.

According to JLL’s India Future of Work 2019 global survey findings, India is home to the highest proportion of “future fit” enterprises, which leverage high-performing CRE functions to drive broader business goals and increased profitability.