BPI BEA Chat

Now enhanced with smarter, AI-powered features for customer support

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The Bank of the Philippine Islands (BPI) is making banking more intelligent, convenient, and responsive with the latest upgrade to BEA Chat, the bank's 24/7 digital assistant powered by artificial intelligence (AI).

Enhanced with new features, BEA Chat offers clients even more control and ease in managing their day-to-day banking needs, anytime and anywhere. "BEA Chat is more than just a chatbot. It represents our commitment to digitalization and customer obsession. It's designed to make banking support faster, easier, and more human, even in a digital environment," said Cathy Santamaria, BPI chief customer and marketing officer.

"We are continuously investing in digital solutions that enhance the client experience. BEA Chat allows us to be present for our customers 24/7, whether they're at home, at work, or even overseas," added Santamaria.