AIRBNB CEO BRIAN CHESKY SAYS OPENAI TOOLS “NOT READY” FOR FULL CHATGPT INTEGRATION

Airbnb Chief Executive Officer Brian Chesky has publicly declared that OpenAl's suite of tools is not yet mature enough to power the company's core app experiences.

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While many tech firms race to embed generative-Al agents and conversational interfaces directly into their platforms, Chesky said Airbnb is taking a more measured approach—waiting until integration quality, security and cost-efficiency align with its community-based ecosystem.

He emphasized that Airbnb's verified-user model, where hosts and guests rely on trust and safety, imposes higher demands on any Al integration. Chesky stated that while he remains a supporter of the broader Al progress, the practical technologies currently available from OpenAl do not yet meet Airbnb's standards for deployment at scale.

A STRATEGIC PAUSE IN AI COLLABORATION

Chesky's comments reflect a calculated delay. Rather than rush into embedding ChatGPT or similar OpenAl technologies into its booking and hosting platform, Airbnb is opting to wait until the architecture around agent integration, data-handling and operational workflows stabilizes. According to Chesky, this means giving attention to how underlying APIs handle context, how models interface with user identity systems, and how carbon, latency and cost constraints play out in real-world production.