'Aviation staff in need of disability training'

AIRLINE and airport staff should be better trained to support disabled passengers, a UK Government-commissioned review led by Baroness Tanni Grey-Thompson has found.

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The Cardiff-born Paralympian and crossbench peer said the 19 recommendations put forward by her taskforce should be “turned into action” which puts accessibility “at the heart of aviation”.

The Aviation Accessibility Task and Finish Group called for disability awareness training to be rolled out across all aviation roles, including airline crew, assistance providers, ground services, security and hospitality staff.

It highlighted a need for passengers to access information easily about their travel, including how they can request and book assistance, where they can find in-airport support services, and detailed guidance on how their mobility aids will be transported.