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Update on impact of M&S cyber hit

Western Daily Press

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November 03, 2025

MARKS & Spencer is to shed more light on how its shoppers reacted to the retailer's online shutdown after it was hit by a damaging cyber attack earlier this year.

The high street stalwart stopped all online sales for around six weeks after hackers targeted the business around Easter.

This week, the retailer will fully report its sales and profits over the period when its systems were hit for the first time.

On Wednesday, the company is expected to reveal that revenues were broadly flat over the half-year to September, despite losing customer sales online.

The cyber incident blighted the business during a period of strong recent trading, with sales across both its grocery and clothing and home divisions delivering significant growth after turnaround efforts led by boss Stuart Machin.

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