Replies Digital services ● Steps taken to improve accessibility, including for those with disabilities

We thank Mr Robert Cheng Shoong Hock for his feedback (Crucial to give those with disabilities equal access to web services, Nov 27).

- Grace Ng Director, Digital Readiness and Learning Ministry of Digital Development and Information Stephanie Sim Director, Enabling Division Ministry of Social and Family Development

Improving accessibility for persons with disabilities (PWDs) is a key priority under the Enabling Masterplan 2030. One of the goals is to enhance access to information and services for PWDs. To achieve this, the Government is committed to ensuring that all high-traffic government websites are accessible by 2030.

The design of government digital services, which covers both websites and applications, is guided by the Digital Service Standards, which incorporate the globally recognised Web Content Accessibility Guidelines. These guidelines outline best practices to ensure that web content is accessible to everyone, including PWDs.