Autogate glitch at JB checkpoint affected 380,000 people over 2 days

More than 380,000 foreign travellers were affected by a technical issue that disrupted autogate systems at the Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine Complex in Johor over two days.

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SEPANG - More than 380,000 foreign travellers were affected by a technical issue that disrupted autogate systems at the Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine Complex in Johor over two days.

Malaysian Border Control and Protection Agency (AKPS) director-general Mohd Shuhaily Zain said at a press conference at Kuala Lumpur International Airport (KLIA) Terminal One that as at the night of July 19, all affected systems have been restored.

"As we speak, everything is already up and running. One hundred per cent. We deeply regret this incident occurred. The MyIMMS system, which should have been integrated with an international authoritative body, had connection issues causing delays in the checking process," he said.

Datuk Seri Shuhaily added on July 20 that the root cause is being investigated, including the possibility of a cyber attack.