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Corpn's unfriendly online portal troubles disabled
The New Indian Express
|August 26, 2024
UNRECOGNISABLE CAPTCHA text, hard to navigate selections, poor colour contrasts, unlabelled boxes are some of the many challenges faced by Persons with Disabilities while accessing Chennai Corporation's online services.
The civic body is expected to roll out the redesigned public grievance redressal (PGR) portal this week, and has also planned to reach out to PwDs to fill the gaps on challenges faced by them and how accessibility can be improved.
The corporation has three primary channels for the public to register their complaints - the online PGR portal, Namma Chennai app, and 1913 helpline. According to corporation officials, they are designed to be accessible to everyone, keeping in mind varying levels of education of users.
Users with visual impairments pointed out the need to label text boxes on the PGR portal to make navigation easier.
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