Public Sector Services Hold Immense Untapped Opportunities for AI-Driven Improvements

ARTIFICIAL Intelligence has rapidly accelerated within the IT sector, transforming how businesses develop, deploy, and manage technology.

- UMA KANNAN @ Bengaluru

ARTIFICIAL Intelligence has rapidly accelerated within the IT sector, transforming how businesses develop, deploy, and manage technology. From automating coding and testing to enhancing cybersecurity and streamlining IT operations, AI is driving unprecedented efficiency and agility.

Ramesh Jampula, vice-president, IT, India and APJC Regional CIO at Dell Technologies, told TNIE that public sector services, including urban planning and governance, also hold immense untapped opportunities for AI-driven improvements in efficiency, transparency, and citizen engagement. "As AI technologies mature and become more accessible, we will see deeper integration across these underleveraged sectors," he said.