Flyers’ rights in case of flight cancellations

Passenger Charter ensures aid, refreshments, refunds; airlines must notify cancellations at least 2 weeks ahead

- ENS ECONOMIC BUREAU

IN the chaos caused by IndiGo flight cancellations that left a large number of passengers stranded at airports, it remains unclear how the airline has compensated them for the inconvenience.

While the carrier has stated that refund and luggage processes are fully operational for both direct and indirect bookings, many passengers have reported communication gaps and difficulties they encountered during the week.

If you were an IndiGo passenger, it is important to understand the airline's compensation policy and your rights under India's aviation regulations. Air passengers are protected under the Union Ministry of Civil Aviation's Passenger Charter which ensures compensation, refreshments and refunds in cases of flight delays, cancellations and baggage issues.