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North East travel firm in top 10 for customer service
The Journal
|January 22, 2026
SUNDERLAND holiday company Hays Travel has come third in a high-profile UK list ranking almost 300 online and retail organisations.
The independent travel business was topped only by high street retailer John Lewis and banking giant first direct in the UK Customer Satisfaction Index (UKCSI), in the first year that Hays has been included.
The UKCSI is the national barometer of customer satisfaction which is published twice a year by The Institute of Customer Service, and the most recent lists the 272 highest rated firms.
Dame Irene Hays, owner and chair of Hays Travel, attended the launch of the latest UKCSI results and joined a panel chaired by Jo Causon, CEO of The Institute of Customer Service, alongside Chris Pitt CEO of first direct.
Esta historia es de la edición January 22, 2026 de The Journal.
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