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Customer information accessed during cyber-attack, M&S says
The Guardian
|May 14, 2025
Marks & Spencer said yesterday that personal information relating to thousands of customers was taken in the cyber-attack that has crippled its online operations for more than three weeks.
Since the retailer's IT systems were hit by a ransomware attack over the Easter weekend, it has stopped taking online orders and the availability of some products in its stores has been affected after it took some of its systems offline in response.
The company said it now realised that some customer data had been accessed, but this had not included usable payment or card details or account passwords. The Guardian understands the details taken are names, addresses and order histories.
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