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SSS: Complaints properly addressed
The Freeman
|November 30, 2025
In light of recent reports citing government agencies with the highest number of complaints from January to August 2025 based on data presented by the Anti-Red Tape Authority (ARTA) to the Senate during budget deliberations, the Social Security System (SSS) clarified that all cases attributed to the agency have been properly addressed.
The SSS said it is coordinating with ARTA to validate the 244 complaints recorded under its name, emphasizing that all concerns were acted upon and resolved in line with ARTA standards.
“SSS is currently coordinating with the Anti-Red Tape Authority to validate the reported data involving 244 complaints.
From our own monitoring of ARTA referrals, all complaints received during the covered period were addressed and resolved within ARTA standards, with a resolution rate of 99.3%. For the same period, the agency also tracked around 474,000 emails and worked diligently to resolve all concerns,” SSS President and CEO Robert Joseph Montes De Claro said in a statement.
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