How a fake call centre network grew under an IG's supervision

The Central Bureau of Investigation (CBI) is probing a sprawling fake call centre network dismantled in Igatpuri in August, allegedly operated under the protection of an Inspector General of Police (IGP)-rank officer of the Maharashtra Police, considered one of the masterminds.

- Ashish Singh

The officer reportedly provided protection and logistical support to the syndicate, which allegedly had links across multiple districts and possible political backing.

Sources indicate the IG-rank officer exercised influence within the political and police hierarchy, allegedly controlling IPS postings, overseeing promotions, and directing the relocation and operations of illegal call centres. The network had a hierarchical, corporate-style structure involving officers from the IG-level oversight down to constables. It even maintained an internal "crisis management team" led by Superintendent of Police (SP) rank officers and extending to local crime branch units and station-level officials. This allegedly ensured quick responses to enforcement action, allowing the multi-crore operation to continue unhindered.

Investigators believe the network first took root around 2020-21 in Palghar, where three fake call centres allegedly operated under the shield of a senior SP-rank officer in areas like Saphale, Wada, and Mokhada. Each centre boasted 25-30 'desks', with operators paying Rs1-2 lakh per table in monthly protection fees, generating Rs10-15 lakh daily per table through frauds peddling fake Viagra, Amazon gift cards, credit card scams, and bogus ayurvedic products.