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Indian BPO export growth outpaces IT services: Report
The Daily Guardian
|August 25, 2025
Indian BPO services' export growth has outpaced that of IT services over consecutive years and is expected to maintain this momentum in the Financial Year 2026 (estimated), according to a report by Kotak Institutional Equities.
The report noted that the trend is being driven by a heightened focus on cost optimization among global clients, leading to increased outsourcing of business processes and a shift toward offshore delivery models.
The BPO (Business Process Outsourcing) sector involves a company hiring an external third-party service provider to perform specific business functions, such as customer service, technical support, accounting, or human resources.
The global BPO services market is likely to report a CAGR of 3.9 per cent over CY 2024-29E to USD 268 billion by CY2029E.
Esta historia es de la edición August 25, 2025 de The Daily Guardian.
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