Flight incident rate 'entirely normal', Net Promoter Score hits record high: Air India CEO

Air India CEO Campbell Wilson on Sunday drew attention to the airline's operations in recent days, stressing that the rate of flight incidents remains in line with the carrier's scale, even as performance indicators such as on-time performance and customer satisfaction have reached record levels.

- TDG NETWORK

"Over the past few months, our operations have garnered significant attention, both internally and externally," Wilson said in a mail to its employees.

He noted that airlines routinely face a mix of controllable and uncontrollable operational scenarios but underlined the company's commitment to transparency.

"So over recent weeks we have been even more transparent than usual in reporting incidents and events, however small".