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E-commerce tops refund complaints with 3,594 cases, Rs 1.34 cr refunds: NCH
The Business Guardian
|August 23, 2025
The e-commerce sector has recorded the highest volume of refund-related grievances with 3,594 cases, resulting in refunds worth Rs 1.34 crore facilitated by National Consumer Helpline (NCH), said the Ministry of Consumer Affairs, Food & Public Distribution on Friday.
The NCH successfully facilitated refunds amounting to Rs 2.72 crore in July 2025, addressing 7,256 consumer grievances across 27 sectors, the Ministry of Consumer Affairs, Food & Public Distribution said on Friday.
The e-commerce sector was followed by the Travel & Tourism sector, which accounted for refunds of Rs 31 lakh.
The helpline's technological transformation has significantly enhanced its reach and efficiency.
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