Leader with global touch

Steering ITC to new heights

- By ZANITA CAREEM

An address that defines sophistication

The dynamic new face of ITC Ratnadipa Colombo brings global vision with local warmth.

With over two decades in the world of luxury hospitality, Keenan McKenzie stands at the helm of ITC Ratnadipa Colombo as its General Manager and Area Manager - Sri Lanka bringing a rare blend of operational precision, creative leadership and deep respect for authentic experiences. His appointment to oversee Sri Lanka is a testament to ITC Hotels' confidence in his ability to translate the brand's global standard into a distinctly Sri Lankan experience.

As Colombo continues to redefine its luxury landscape, Keenan McKenzie stands at the forefront of a new era-one where hospitality becomes an art of genuine connection, and every guest encounter tells a story of care, creativity and timeless elegance.

Warm, spirited, meticulous and forward thinking, McKenzie brings not just experience but an attitude - one that blends international hospitality excellence with a deep respect for local culture and community. His arrival signals a renewed focus on creating experiences that are both globally inspired and distinctly Sri Lankan.

What drew you to take up the position at ITC Ratnadipa Colombo, and what excites you most about this new chapter?

Colombo is a city full of energy, culture, and potential, and ITC Ratnadipa stands as a symbol of luxury that has embraced Sri Lanka’s warmth and heritage — from its architecture inspired by local heritage to its connection with the vibrant city of Colombo. For me, this is more than a property; it’s a statement of how hospitality can celebrate culture, sustainability, and community all at once.