Deal sealed after water leak claim

WHEN you are juggling a leak claim and a rising home insurance renewal premium, is a good outcome ever possible?

- By MAISHA FROST

FRUSTRATION: A customer battled with a leak and a rising insurance premium

Yes, is the happy answer for one family, whose costs were much lower than they feared after they asked Crusader for support and then understanding was shown by John Lewis, which sold them the policy.

But at first, the timings seemed terrible for homeowners Katie and Peter Thomas. Loyal customers of the retailer and its financial service, “we’ve chosen its cover for more than five years and never made a claim,” they explained.

Trouble struck in September when they discovered a leak in their water tank. Housed in the attic, stains appeared as it started to drip down to walls below.