Post-covid, online dispute resolution gets a booster shot

When Presolv360 began operations in 2017, most companies and individuals still preferred to gather in dim court halls to resolve their disputes. Until 2021, this Mumbai-based online dispute resolution platform handled a mere 140 cases.

- Manas Pimpalkhare

However, as covid lockdowns ushered in a wider acceptance of video conferencing for everything from office meetings to school learning, Presolv360 began to see a change. By the end of 2023-24, it had handled 125,000 cases.

Krunal Modi, founding partner and manager for strategy and innovation, Presolv360, expects more companies and individuals to embrace online dispute resolution as the Union government seeks to include video conferencing in the next amendment of the Arbitration Act, among other proposals.