CCPA to hold booking platforms accountable for hotels they list

Online travel aggregators often get away with blaming hotels for misleading consumers, but they may not be able to for much longer. If the hotel room you booked via a travel aggregator falls short of what was promised online, India's consumer protection watchdog wants to hold the booking platform accountable.

- Dhirendra Kumar

Properties making misleading claims would have to be delisted from platforms such as MakeMyTrip, EaseMyTrip, and Yatra, and the Central Consumer Protection Authority (CCPA) also plans to fix responsibility on aggregators that fail to vet property claims or don't act on consumer complaints.