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CALI launches review of Life Code
Financial Standard
|August 12, 2025
The Council of Australian Life Insurers (CALI) has appointed Peter Kell to lead an independent review of the Life Insurance Code of Practice (Life Code).
The review will begin on 1 October 2025.
The Life Code sets enforceable standards life insurers agree to uphold when providing services to their customers, covering areas not addressed by the law including claims handling, complaints resolution and product design.
"This review will ensure the Life Code continues to reflect the needs of Australians, keeps pace with changing laws and regulations, and remains practical and easy to understand," CALI said.
Kell brings more than two decades of leadership in financial regulation and consumer policy. He has served as deputy chair of both the Australian Securities and Investments Commission (ASIC) and the Australian Competition and Consumer Commission (ACCC).
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