Zomato & Swiggy May Continue ₹10 Fee After Festivities

Zomato and Swiggy are likely to continue charging customers the increased platform fee of ₹10 per order even after the festive season ends, sources aware of the matter told FE.

- ANEES HUSSAIN

FOOD DELIVERY PLATFORMS

The platforms had raised their fees to ₹10 in October 2024, citing increased demand during the festive period. The fee, which attracts an additional 18% GST, means customers currently pay ₹11.8 on every order placed through the platforms. With both platforms delivering around 150,000-200,000 orders each per day and applying the fee uniformly to all customers—including premium subscribers of Zomato Gold and Swiggy One who enjoy free delivery benefits on minimum order values—it is seen as a significant push towards profitability.

While the platform fee is borne directly by customers and not restaurants, the National Restaurant Association of India (NRAI) sees it as a positive development that could potentially ease the commission burden on restaurants.