Regulators failed to deliver trusted and resilient water sector – watchdog

REGULATORS have failed to deliver a trusted and resilient water sector, the public spending watchdog said.

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The National Audit Office (NAO) found consumer trust at an all-time low, while confidence in water companies to act in the interest of the environment and provide a reliable service has also fallen.

It comes after the watchdog examined the effectiveness of sector regulators - Ofwat, the Environment Agency, and the Drinking Water Inspectorate - as well as the Environment Department (Defra), which sets policies for the sector in England.