Sassa's plan to cut queues at their branches

AFTER years of Sassa beneficiaries’ complaints of swak service, the social security agency has now announced a new plan to cut queues and waiting times.

- BY WENDY DONDOLO

This nationwide training initiative is, according to Sassa, aimed at reducing long queues, overcrowding, and delays experienced by beneficiaries.

It forms part of Sassa’s Strategic Plan 2025-2030, which aims to improve operational efficiency, strengthen accountability and enhance client experience through digital transformation.

Sassa announced on Tuesday that approximately 1 000 local office management team members will undergo training to standardise and strengthen the implementation of their Queue Management System (QMS) across the country.