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Thousands miss out after problems with 'ageing IT system'

Daily Record

|

January 20, 2026

SCOTS kids have had vital vaccination appointments delayed by an NHS computer glitch.

- BY SALLY HIND

An NHS whistleblower claimed a failing IT system plagued by problems had led to "thousands" of appointment letters not being sent out, including invitations for a new chickenpox jag - leaving clinics empty and scores of youngsters at risk.

They spoke out on what they claimed were "serious ongoing issues" after NHS National Services Scotland (NSS) admitted delays to letters this week and inaccurate information sent out about routine childhood vaccination appointments.

The NHS source told the Record the issues were down to an ageing IT system used for sending out appointments, claiming it is due to be replaced but the move is "overdue and overspent".

The source said: "First, thousands of letters for child vaccinations and screens weren't sent because the provider... had an issue with printing.

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