Sassa under fire over grant review process

DELAYED PAYMENTS

- MTHOBISI NOZULELA

CIVIL society group Black Sash has condemned Sassa for failing thousands of social grant recipients, saying many have had their payments delayed without a clear explanation or proper notice.

The watchdog has also called for a pause in the ongoing review process, citing widespread confusion and distress among beneficiaries.

“Despite the CEO’s claim that no grants have been suspended, we are seeing a surge in complaints from beneficiaries who have been cut off without a clear explanation or notification.

“Our community monitoring teams, based across the country and our national Helpline have been overwhelmed with distress calls from elderly persons, people with disabilities and caregivers, many of whom only discovered their grants had been ‘flagged’ when their money failed to appear”