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A booster dose for customer grievances
Business Standard
|December 29, 2025
Mint Road is forcing banks to address an issue which has long been relatively low on their priorities, or inadequate.
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It has announced a special two-month campaign to clear all customer grievances that have been pending with the RBI ombudsman for more than a month. The drive will run from January 1 to February 29 next year.RBI Governor Sanjay Malhotra noted that while the central bank has already implemented several initiatives to enhance customer experience (such as simplifying re KYC, improving financial inclusion processes, launching the “Aapki Poonji, Aapka Adhikar” awareness programme, and making all RBI service applications fully online), there has been a recent spike in customer grievances reaching the ombudsman.
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