Professional competencies must complement AI

Anooshka Soham Bathwal, CEO & Founder of Dhanvesttor, navigates the challenges of costs and skills shortages along with the opportunities of AI and innovation:

- Ravi Lalwani

Ravi Lalwani: With hyper-personalization becoming the key business objective (supported by a variety of technologies), how is innovation evolving? In what areas is it needed the most today in your industry?

Anooshka Soham Bathwal: Innovation in the financial industry is increasingly driven by the need for hyperpersonalization and the adoption of various technologies to achieve it.

AI is becoming a growth catalyst in the financial services industry, boosting customer experiences and operational efficiency. For example, Al-driven portfolio management and automated tax optimization support wealth management. While I firmly believe that human intellect is essential in various jobs, especially in the financial sector, such as portfolio management, I do support the idea that AI can be effectively utilized for time management and streamlining decisionmaking, especially when you are catering to personalized and bespoke financial services. Decentralized Finance (DeFi) is poised to go mainstream, offering innovative financial products and services that operate without traditional intermediaries, thereby increasing accessibility and personalization, especially in case of digital asset investments. With the increasing digitization of financial services, there is a growing need for robust cybersecurity strategies to protect sensitive data and maintain customer trust.