![Claims personalization improves retention, reduces risk](https://cdn.magzter.com/1346838690/1685619435/articles/aOl8MOp781687774008830/CLAIMS-PERSONALIZATION-IMPROVES-RETENTION-REDUCES-RISK.jpg)
Probus Insurance Broker serves as a one-point solution for all insurance needs. Established in 2002, it has tie-ups with almost all the marquee insurance companies. Rakesh Goel, Director at Probus Insurance Broker, has been in the field of financial services since 1996. He has excelled in the fields of general and life insurance distribution, channel management and relationship management. His previous experiences include working in Bausch and Lomb (India), World Index Investment, International Foreign Currency Market & Gogia Capital.
Raghnall Insurance Brokers serves large commercial, MSMEs, start-ups and individual clients with data-driven risk solutions and advisory services. Bhakti Dama, Senior Vice President, Products at Raghnall Insurance Broking & Risk Management, is an insurance professional building tech, led by product innovation and driving digital business. She has earlier work in HDFC ERGO General Insurance.
Mehul Dani: What is the overall approach to personalization of claims at your company?
Rakesh Goel: At Probus, we tailor the insurance claims handling to the individual needs and circumstances of each policyholder to enhance customer satisfaction and improve the efficiency and effectiveness of the claims process. This can involve providing personalized communication and customer service.
Esta historia es de la edición June 2023 de Banking Frontiers.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 8500 revistas y periódicos.
Ya eres suscriptor ? Conectar
Esta historia es de la edición June 2023 de Banking Frontiers.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 8500 revistas y periódicos.
Ya eres suscriptor? Conectar
![The day is when brands bring customers to banks](https://reseuro.magzter.com/100x125/articles/1337/1731898/DBJMazesQ1718282604346/THE-DAY-IS-WHEN-BRANDS-BRING-CUSTOMERS-TO-BANKS.jpg)
The day is when brands bring customers to banks
Credit Card-as-a-Service will enable every business to issue a card of its own:
![Transforming Tech Team from Generalists to Specialists](https://reseuro.magzter.com/100x125/articles/1337/1731898/PVDTTMcjN1718283080262/TRANSFORMING-TECH-TEAM-FROM-GENERALISTS-TO-SPECIALISTS.jpg)
Transforming Tech Team from Generalists to Specialists
Gaurav Jalan, CEO of mPokket, dives into cloud data storage and machine learning for smarter lending decisionsm and strategic vendor partnerships, shaping mPokket’s agile tech ecosystem for growth:
![Metabase, a unique cloud computing experiment by BEA](https://reseuro.magzter.com/100x125/articles/1337/1731898/ws7iclj5s1718282963097/METABASE-A-UNIQUE-CLOUD-COMPUTING-EXPERIMENT-BY-BEA.jpg)
Metabase, a unique cloud computing experiment by BEA
Hong Kong based Bank of East Asia, takes up a unique initiative in migrating to the cloud:
![Radian Finserv empowers dreams across 5 states](https://reseuro.magzter.com/100x125/articles/1337/1731898/BAKbkUmxw1718282794579/RADIAN-FINSERV-EMPOWERS-DREAMS-ACROSS-5-STATES.jpg)
Radian Finserv empowers dreams across 5 states
Partha Sengupta, COO at Radian Finserv, reveals the company’s highest standards of service and integrity in all operations & expansion plans:
![A digital thrust for Islamic Banking](https://reseuro.magzter.com/100x125/articles/1337/1731898/q1bQyMBXW1718282489406/A-DIGITAL-THRUST-FOR-ISLAMIC-BANKING.jpg)
A digital thrust for Islamic Banking
Kuwait Finance House is a totally Shari’a compliant bank that used digital tools to its full capacity:
![No escape from the law](https://reseuro.magzter.com/100x125/articles/1337/1731898/C0tgEBcXG1718282358154/NO-ESCAPE-FROM-THE-LAW.jpg)
No escape from the law
A woman entrepreneur in Vietnam was sentenced to death recently for causing irreparable loss to a bank:
![ARDB Computerization to boost agri & rural economy](https://reseuro.magzter.com/100x125/articles/1337/1731898/3OWAi4bCV1718281788722/ARDB-COMPUTERIZATION-TO-BOOST-AGRI-RURAL-ECONOMY.jpg)
ARDB Computerization to boost agri & rural economy
Agricultural and Rural Development Banks (ARDBs) play a vital role in India’s cooperative sector by providing financial services and credit to farmers and rural communities.
![Digital helps Branches boost Customer-Centricity](https://reseuro.magzter.com/100x125/articles/1337/1731898/sRR6K4Krt1718281325261/DIGITAL-HELPS-BRANCHES-BOOST-CUSTOMERCENTRICITY.jpg)
Digital helps Branches boost Customer-Centricity
Public sector banks in India, long cherished for their reliability and extensive reach, are at a pivotal juncture.
![Actionable Insights & Data Visualization empowers Belstar field force](https://reseuro.magzter.com/100x125/articles/1337/1731898/jtY4G6ZkY1718281002525/ACTIONABLE-INSIGHTS-DATA-VISUALIZATION-EMPOWERS-BELSTAR-FIELD-FORCE.jpg)
Actionable Insights & Data Visualization empowers Belstar field force
Dhanasekaran S, CTO at Belstar Microfinance narrates the needs of the field force and developing a solution that empowers them:
![Banks gearing up to buy Cyber-insurance](https://reseuro.magzter.com/100x125/articles/1337/1731898/MFTovxyTy1718280709701/BANKS-GEARING-UP-TO-BUY-CYBERINSURANCE.jpg)
Banks gearing up to buy Cyber-insurance
Recent years have seen a concerning uptick in cyber incidents against banks. In 2023, a data breach at Bank of America exposed over 57,000 customer accounts.