Nabil Bank's Mantra: Survive, Revive and Grow

The bank has accelerated its digital transformation with new products, new technologies and sops for attracting customers:

DBS India offers real-time payments to truck owners

Divyesh Dalal, Head - Global Transaction Services at DBS India, speaks about the recent trends in transaction banking business after the easing of the lockdown:

CISOs believe banned apps posed real security threats

The banned apps could have been used for surreptitious activities:

Social CRM makes the bank smarter

Kalyan Janata Sahakari Bank also leverages social media to reach potential customers and retain them:

Empowering and Aligning Agents

Finway FSC is empowering financial expansion with its unique business model embedded in a scalable and secure digital ecosystem:

Pandemic Is Providing Opportunities For Insurers

While covid can unsettle the traditional, it affords chances for the insurance companies to be innovative:

What Blocks The Blockchain Growth? Where Is The Innovation Needed?

Experts discuss the current scenario & future scope of blockchain in BFSI at Technoviti 2020. Edited excerpts:

Diet And Food Habits Turn Upside Down

Some senior industry veterans recount how covid and lockdown have changed food habits and diet preferences, and also the relationship with the kitchen:

WFH and security of data on cloud

Hitherto, WFH, or work from home, was confined to a small percentage of employees working remotely, but the pandemic has turned this upside down.

Widening Digital Footprint, Deepening Customer Engagement

Gujarat’s apex cooperative bank is extensively creating awareness among customers of DCCBs and UCBs about digital alternatives:

The Dutch have some hesitation

While the Netherlands adopted PSD2 readying for introducing open banking, there appears to be some reservations among the general public:

GRO+ App: Loan decision within 60 minutes

Anuj Pandey, COO, U GRO Capital, explains how a solid digital strategy helped the company serve the MSME sector in a better manner:

From SECURITY to TRUST

Just having strong security systems is not enough. Such systems should also create a strong trust among the users:

Consumers like their data being used to improve CX

A recent study has brought out an interesting revelation about Indian consumers’ attitudes towards data and its usage to enhance the customer experience. The study, done by leading credit information bureau Experian, which brought out the findings as the ‘Experian 2020 Global Identity & Fraud Report’, finds that consumers, in general, understand the value of information and that 69% of Indian consumers like the changes being made to the customer experience as a result of their data being used.

Bank of Maharashtra aims for 19% agri credit growth

Banks on e-Meets digitalized land records and post COVID schemes:

A Covid-Proof Leadership Strategy

Covid-19 has come as the blackest of all swans, unleashing a human and economic tragedy beyond all expectations. In such turbulent times, what sort of captain is leading the crew of the ship IDBI Federal Life Insurance.... Banking Frontiers finds out.:

South Africa banks in blockchain experiment

South Africa is just beginning to understand how blockchain can bring major changes in its financial system:

THINK SIMPLE THINK DIFFERENT

A product revolution could be brewing in the insurance sector:

RBI control will make coop banks more professional

The ordinance amending the Banking Regulations Act 1949 giving RBI control over cooperative banks is timely and opportune, feel cooperative banking veterans:

PR for Corporate Credibility & Positioning

Anjali Malhotra, Chief Customer, Marketing, Digital & IT Officer at Aviva, discusses PR strategies in the context of digitization and lockdown:

POSP + Digital for Insurance Sales

Lucknow-based regional rural bank Aryavart Bank has adopted frictionless customer experience to onboard customers for insurance policies. Shiv Bajrang Singh, chairman of the bank explains the salient aspects of this strategy:

Onboarding Non-Tech Savvy Customers: Challenges & Solutions

Banking Frontiers hosted 3 industry experts - Vivek Chaturvedi, Marketing Head at Digit Insurance, Anuj Pandey, Chief Operating Officer at U GRO Capital, and Mohan Kumar Sahni, Head of Cards, Payments & Digital Banking at Utkarsh Small Finance Bank - for a panel discussion on the challenges in attracting and serving non-tech-savvy consumers into the digital ecosystem:

Israel releases draft directive on open banking

While Israel has strong banking system, it has been a late mover in initiating open banking:

ICICI Lombard: AI accelerates, ML customizes

The insurer also leverages technologies like RPA, NLP, bots, analytics and much more:

Balancing talent & technology at right cost

Byju Joseph, CTO, Future Generali Life Insurance, discusses key issues associated with inhouse software development:

SME Banking: From Problem To Opportunity

SMEs have been badly affected by COVID-19 and the impact has cascaded down to banks and NBFCs. Banking Frontiers interviewed 9 BFSI organizations to understand their latest response. The findings are narrated in 6 different parts: (i) Impact on SMEs & Response by Lenders (ii) Analyzing the Impact - Sectors & Geographies (ii) Champion Channels during Lockdown (iv) Innovative Responses by Lenders (v) Getting Serious about Data (vi) Technology-assisted interactions imminent.

Platforms of the Future

At Technoviti 2020, CIOs and CTOs share their perspectives on selecting and leveraging a variety of platforms that suit their respective organizations:

Moderation in savings, increase in digital account opening

Falling interest rates and increasing desire to save are creating a flurry of trends in different segments:

Lenders & borrowers in hopeful anticipation

Lenders explain the current scenario and the new outlook:

How SBI warriors battled covid-19 at their Global IT Centre

Sunita Handa, CGM - IT Channels & Operations, at State Bank of India, narrates how the bank prepared its manpower and technology to meet the unprecedented crisis caused by COVID-19: