Optimising businesses by digitising frontline workers

Industrial Digitisation has been quite a buzz, but digitisation of the frontline workforce has never been more important than it is today. This article summarises how digitally enabled and empowered frontline workers should be, as they have the potential to completely transform the business functionality and deliver value through increased productivity, collaboration, speed, accuracy, and quality

- Neha Basudkar Ghate

Changing the dynamics of the workflow, digital transformation has taken hold everywhere from the huge manufacturing floor to the smallest of enterprises. In this boom, human workers are the ones that make up a critical and integral part of the manufacturing equation. Therefore, it is rightfully significant to digitise the frontline workers, as they are a key part of the manufacturing industry.

Who are frontline workers?

Frontline workers in the manufacturing industry contribute to production by operating machinery, assembling products, and performing quality checks. They are also responsible for maintaining clean work environments and following safety protocols. Frontline workers may also be involved in maintenance tasks, such as replacing worn-out parts or conducting preventive maintenance on machines.

Additionally, they can play an important role in monitoring production processes to ensure that all products meet quality standards and customer requirements.

What is frontline digitisation?

In the manufacturing sector, digitising the company’s frontline workforce can offer a wealth of benefits. By leveraging technology, organisations can streamline processes and increase efficiency across their operations.

Here are just a few ways that manufacturers can digitally transform their frontline workforces:

1. Automated workflows: Automating repetitive tasks such as data entry or document management helps eliminate manual errors and allows workers to focus on higher-value activities that require more critical thinking. This increases overall productivity and reduces operational costs associated with manual labour.