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TWILIO CEO DISCUSSES WHY PANDEMIC LIFTED TECH TO NEW HEIGHTS
AppleMagazine
|AppleMagazine #476
Twilio has emerged as a technological backbone for thousands of companies during the pandemic. Its users rely on its digital tools to connect with customers through mobile apps, call centers and messaging services as the shift to online commerce and curbside pickup accelerates.
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The San Francisco company ended September with 208,000 customers, a 21% increase from the same time last year, while its revenue surged 52%. Despite its rapid growth, Twilio still hasn’t proven it can be profitable. The 12-year-old company has amassed nearly $1 billion in losses since it was co-founded by its CEO, JeffLawson, a software programmer who got the idea for Twilio while helping Amazon build its nowmassive web services division.
Investors clearly believe Twilio has established itself as a vital service. The company’s stock price has tripled this year, boosting Lawson’s fortune to an estimated $2.3 billion. Lawson recently talked by video to The Associated Press.
Q: What are some of the lessons that Twilio has learned during these trying times?
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