AI Likely To Make Up To 20,000 Jobs Redundant

Software development, customer support roles are the most vulnerable

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Awider deployment of artificial intelligence (AI) technology by India Inc will likely make 15,000-20,000 jobs redundant this year, as a large number of coding profiles, system maintenance and support functions at junior levels get automated.

Consulting firms and recruiters emphasized that companies, specially in the IT, hospitality and banking industry are trying to upskill their workforce, but warned that the advent of AI will lead to retrenchments in the coming months, while employees play catch-up with this sophisticated technology.

"In the short run for sure, there will be a very distinct impact on jobs that are purely process-driven and can be automated, as well as jobs that require basic levels of coding or communications skills," Anandorup Ghose, a partner at Deloitte India, said.