Setting New Benchmarks

National Life & General Insurance Company SAOC, the largest composite insurance company in Oman, has been recording steady and commendable growth over the years. In a special interview Anwar Hilal Hamdoon Al Jabri, the organisation’s Chairman, talks about expansion, market leadership and customer service.

- 

National Life is the largest composite insurance company in Oman. Can you highlight the growth of National Life? National Life is one of the largest and fastest growing insurers in the insurance industry in Oman, with operations in UAE and soon expanding operations to other GCC countries. We created new benchmark in motor, medical and other personal lines business in the Sultanate.

Some Facts: 

1. Total gross direct premium of RO101.20mn for financial year 2016. (largest composite insurance company in Oman 

2. We have received Good (B++) financial strength rating from A.M. Best & Co. & ISO 9001:2008 certification. 

3. Huge base of over 700,000 satisfied customers 

4. More than 185 Sales/service touch points/ physical locations across Oman, which is highest ever for any insurance company in Oman.

5. Growth rate have been over 23.5 % in last 5 years. 

6. Our total asset is nearly RO 130 Million as on 31st Dec 2106. 7. Approximately 18% Return on equity in last 5 years.

I must say that National Life’s growth as a company so far has been rewarding & fulfilling.

What is the company’s mission and vision? National Life & General Insurance company has clearly defined Vision & Mission & it serves as a “North Star” that keeps everyone clear on the direction. Our Mission- is, “to provide innovative insurance solutions with personalized service exceeding customer’s expectations. We are committed to bringing quality products to market while providing the best services to our customers”. Our Vision- is “to continue the tradition of trust as the most preferred insurer in the Sultanate and to blaze the trail of excellent business practices of international standards to serve our local customers and the Gulf region at large to achieve valued customer satisfaction and society benefit.”