WITH RENEWED ENERGY!

Every slowdown gives us opportunity to reorganise ourselves to support customers and their business, says Niraj Seth, President, Amada (India) Pvt Ltd

- Niranjan Mudholkar

The slowdown has had varying impacts on different organisations. How are you using this period?

We have witnessed a slowdown in the past as well; the year 2008 was one of the biggest. Every slowdown gives us opportunity to reorganise ourselves with new technology and improved skill to support customers and their business. We can come out of the slowdown only when our customer recovers. We support them by introducing new techniques to optimise production with higher efficiency.

This time along with Bangalore Technical centre, we have opened a new Satellite center in Faridabad where customers can reach out to our technical team to find cost-effective solutions and improve their business by improving their technical know-how. To improve after-sales service, we have appointed young engineers. We are training them to prepare for the next growth story.