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Digital India: Challenges & Opportunities
SME Channels
|November 2017
In the journey towards ‘Digital India’, the Government is attempting a transition from closed, top-down, bureaucratic, and paper-based transactional models towards online, integrated digital offerings that encourage a new kind of interaction between citizens and the state.
The Digital India programme is a flagship programme of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. In the journey towards ‘Digital India’, the Government is attempting a transition from closed, top-down, bureaucratic, and paper-based transactional models towards online, integrated digital offerings that encourage a new kind of interaction between citizens and the state. DIGITAL India may also be re-defined as the DIGnity and vITALity of India.
The OPPORTUNITIES of DIGITAL INDIA in word-form of DIGITAL...
[D]istinguish
Positive citizen perceptions around access to government through both traditional and digital channels provide an excellent and distinguish starting point for governments. Governments with resources to invest can commit to improving access and engagement with digital.
[I]ntegrated
Agencies have made various inroads in breaking down organizational and process silos to better integrate citizen service, and technology has played a large role in facilitating this.
[G]lobal
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