Transforming People, Process and Technology… a long-term marathon, not a sprint!

Surena Gupta spoke to Bill Gates and Rakesh Rathi on their vision for the Next Wave of Innovation under Fortune India Exchange.

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Bill Gates Co-founder of Microsoft is a technologist, business leader and a philanthropist.

Rakesh Rathi (MBA/Engineer) is a Senior Global Client Executive based in Europe and recipient of a decorated and prestigious corporate award from the President of India for engaging with C-suite executives.

IN CONVERSATION

Technology, Digitalization and Automation

BILL GATES: We are changing the world with technology, signalling the digital transformation that human society, economic relations, and lifestyle are currently undergoing. The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. To win big, you sometimes have to take big risks.

RAKESH RATHI: Technology has become ubiquitous in the workplace. Every vertical and industry is now disrupted by technology and this then results in improved Customer Experience (CX) impacting everyone B2B or B2C. Customer-centric automation is the center-stage of the exponential digital revolution where innovation is the gamechanger. Cloud, 5G, AI/ML, Collaboration Tools, Cyber Security, Robotics and Quantum Computing would define the next-gen tech. We are just at the tip of the iceberg when it comes to disruption and digitalization.

Trust in Transformation & Science