Flipping The IT Department On Its Head: Digital Enterprises Move To It As A Service

- Rajesh Dhar

One area that we are seeing significant transformation is within company IT departments, which are increasingly moving to an IT-as-a-service (ITaaS) model. Just as consumers have a multitude of choices for where they shop, businesses now have numerous options for sourcing IT to help them get their work done the IT landscape has changed dramatically. Put plainly: IT departments now have competition. They can no longer survive as isolated technical gurus standing as the gatekeepers of IT for their organisation.

In the new model, IT becomes standardised, consolidated and virtualised and is offered as a service. IT offers a catalog of software services and hardware configurations designed specifically to meet each business unit’s needs and the demands of each application or workload. Instead of working in bureaucratic silos and reacting—often slowly—to various projects on an ad hoc basis, the IT staff is flexible, fast, and focused on the needs of their internal customers.