Artificial Intelligence (AI) Will Enable Comeback Of Value Added Services.

Will enable comeback of value added services.

- Uttam Kumar, CTO at CNT Global Ltd.

With Artificial Intelligence gearing up, there are use cases which support comeback of VAS and online shopping of services. This may be a good opportunity for telco and VAS companies but yet needs to be thorough, as AI is still in pilots and in the initial stage.

With AI and big data implementation, telecom companies will know customer much more than anyone else and the more you know, the bigger pie you can take in the business. It’s not surprising to see chatbots and voice interfaces as among the most popular use-cases of artificial intelligence in this sector. Companies with huge B2C operations (millions or tens of millions of customers) are most suited to benefit from both text and voice applications, for a number of reasons:

Customer service is a massive expense for any company with over a million customers, and chatbots hold a promise of significantly improving efficiencies.