Jobs, workplace, wages, well-being, governments and regulators are all in the midst of a whirlpool of change as a host of internal and external factors drive how we will work in the future. In the following pages, 19 experts and business leaders predict that gig workers will dominate workforce; robot-workers are the new norm; polarisation between high skill and low or unskilled is set to intensify; eight-hour workdays are dead; AI will kill more jobs than it will create; corporate purpose will go beyond profits; privacy at work will require firewalls separating personal from the professional; byte-sized learning will drive professional progression; mental and emotional health of employees will be crucial to organizational well-being; and workplaces of the future will be spaces for use, rather than spaces to occupy with little or no corporate furniture or interiors. Over to the future…
A PHYGITAL STRATEGY
Digital and physical mix is leading to a change in the nature of jobs and also bringing in new skill sets in banking
By Uday Kotak
MD and CEO, Kotak Mahindra Bank
We are seeing a great interplay between digital and physical in the banking industry. And what is working is ‘phygital’, which is physical plus digital. For instance, we are increasing our workforce by 10 per cent this year. This is the net addition to our workforce. So, on a base of 60,000 people, we are making 6,000 net additions. As I have said on many occasions, we don’t need 10,000 branches, but we are still opening branches. That is because we are finding a very interesting mix of digital and physical play.
The density of branches will come down in the future but not the requirement. In a fast-changing digital world, banks will become more efficient and effective through the combination of digital and physical presence.
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Esta historia es de la edición February 09, 2020 de Business Today.
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Road Warrior
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WIDENING THE POOL
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CRISIS IN THE CLOUDS
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"India should start privatising public sector banks"
Arvind Panagariya, Chairman of the 16th Finance Commission, on growth, inequality, jobs, the banking sector, and more
THE DARK SIDE OF GOLD LOANS
THERE HAS BEEN A SHARP RISE IN GOLD LOANS IN RECENT YEARS. BUT THERE IS A SEEDIER SIDE TO THIS, AS IS EVIDENT FROM THE RED FLAG THE RBI RAISED RECENTLY. WILL THE REGULATOR'S MOVE PROTECT CUSTOMERS?
"I LET MY WORK DO THE TALKING"
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"Core of insurance lies in long-term security"
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Distress in the Books
Bandhan Bank, the brainchild of Chandra Shekhar Ghosh, has made the journey from an MFI to a bank, but with many hurdles. Now with his resignation as MD & CEO, is the lender staring at more uncertainty?
A Stellar Debut
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