Artificial Intelligence In Banking Sector

In the traditional banking, the core objective was to perform the basic functions such as depository institutions, maintain deposits, make loans, and control the checkable deposits portion of the economy's money.

 

Now with modern banking system and advent of technologies, loads of services are being rendered which were either not there in traditional banking or getting fulfilled unsatisfactorily.

The unprecedented change in technology is revolutionising the banking system in terms of operational productivity and quality of customer service which is very much dependent on the three fundamental pillars - People, Process and Technology.

People - People are the custodians of the digital revolution. They value the customer relationship, they examine the process, they know the know how. Involving the right set of people in technology implementation can yield the best desired output.

Process: It involves automating various processes within the banking sector to achieve agile phenomena, improved efficiency and better customer satisfaction. Apart from various technologies like mobility, self banking etc. which are already in place, ARTIFICIAL INTELLIGENCE (AI) is pushing the boundaries towards extensive automation.

Technology- Last two decade saw a massive changes in banking sector due to adoption of Information communication and technology (ICT). Banks started introducing technology in banking in order to streamline the processes and better customer experience. Few of the key milestones were: 

1) Manual Banking to ALPM 

2) ALPM to centralized banking solution

3) Lending Automation Solutions

4) Different Packages for work like Pensions, Tax Collections etc

5) Different SMS Services

6) E lobby and different Transactions machines like ATMs,Cash deposit machine, Passbook printing machine.

7) Introduction of Call Centers